FAQs
Some Commonly Asked Questions

Small groups, small chains of 2-5 homes, one off/individual homes. Customers with dementia, nurses, residential, patients with learning disability and mental health providers across the UK.

A reliable WiFi connection and download speed of 2 Mbps or above is the only necessity to run the kinds of solutions we offer. We can help you with that.

All of the systems we offer that are cloud based keep your data somewhere secure, and comply with EU laws on data protection.

You are responsible for authorising staff, relatives and other agencies to access the data, using the system to control access.

We can work at your pace, some providers want to get things done quickly, others take longer.

Absolutely not, same staff doing same job – just more organised.

Increasingly need Wifi for digital solutions but also because residents and Show off photos, videos, do reminiscence, for activities.

In our experience there are a number of simple things you can do to to help reassure and excite your staff about the possibilities of going digital.

  • Explain the reasons for change; staff need to understand that you’re not simply trying to cut costs.
  • Keep the focus on what you are supporting staff to do more of, as those are usually the parts of the job that excite them the most about their role.
  • Emphasise how the technology in designed to empower them; being able to request shift swaps or check their holiday balance from anywhere can be a big plus.
  • Provide lots of reassurance about how easy modern systems are to use; if you can use facebook then you’ll have no problem with a care records system.
  • Look for champions within your own team. If you have staff who work the occasional agency shift, you’ll probably find they already have experience of digital systems.

iCare Services is a trusted advisor offering consulting, mentoring, and implementation of digital solutions to care homes. Our comprehensive services include technology assessment, tailored digital solutions, staff training, and ongoing support to help care homes embrace technology and enhance care outcomes.

By partnering with iCare Services, your care home can experience significant benefits, including improved operational efficiency, increased profitability, enhanced resident experiences, and streamlined care processes. Our expertise in digital care solutions empowers you to stay ahead in the ever-evolving care sector.

Not at all! iCare Services caters to care homes of all sizes, from single facilities to care providers with multiple locations. Our solutions are customized to meet the specific needs and goals of each care organization, regardless of its size.

Yes, we can! We offer guidance and support in securing funding from your Integrated Care System (ICS) for digital development and investment. Our team can assist you in navigating the funding application process and showcasing the value of digital solutions for your care service.

The implementation timeline can vary based on the scope and complexity of the solutions needed. However, we work efficiently to minimize disruption and maximize the benefits of technology adoption. Typically, our team aims to complete implementations within a timeframe that aligns with your care service’s goals.

Absolutely! Our commitment to your success extends beyond implementation. iCare Services offers ongoing support, monitoring, and data analysis to ensure your care service continues to thrive with digital solutions. Our customer support team is readily available to address any questions or concerns you may have.

Getting started is easy! Simply reach out to us through our website’s contact form or give us a call. Our team will schedule an initial consultation to understand your care service’s needs and discuss how iCare Services can help you on your digital journey.

Absolutely! We prioritize user-friendliness and usability in all our solutions. Our team provides comprehensive training to ensure care staff feels confident and comfortable using the technology. The goal is to empower your team, not overwhelm them, as they embrace the benefits of digital tools.

We take data security seriously. iCare Services follows strict data protection protocols and complies with relevant regulations to safeguard your sensitive information. Our solutions are designed with industry-standard security measures to ensure the confidentiality and integrity of your data.

Absolutely! While based in Hampshire, United Kingdom, iCare Services proudly serves care homes throughout England. Whether you are located in the North, South, East, or West, our team is ready to support you on your digital journey.