Meet the Team:
Robin Hall

What is your role at iCare Services?

My role is to support others, whether that’s talking through how a particular package might be used in a ‘real life’ care setting, helping a customer with an invoicing query, or an administrative task for another member of the team.

We’re not a large organisation, so sometimes we all need to pitch in to get things done – much like in a care home – which I enjoy because it means life is pretty varied.

What do you enjoy most about being part of the iCare Services team?

When I left my previous role in a Nursing Home, I didn’t think I wanted to work directly in another care provider, but I didn’t feel ready to leave the sector altogether. This allows me to use lots of the things I learned in that role to help other care providers, as well as my previous experience in IT and broadcast. I’m lucky to have found something that’s such a good fit.

What does your job look like on a day to day basis?

I don’t think anyone who works in care has a typical day! I usually have some internal admin to take care of, and we have to do a fair bit of work to keep up with the updates being made to the products and systems we work with – there’s a lot of innovation going on in the sector at the moment. Then there are meetings with care providers, which I always find fascinating as every service is individual.

The directors of iCare also run Care Homes, so often I get to go to one of their meetings if there’s something I might be able to help with, or help with developing things like audits or policies.

What would be your top tip for care home owners thinking about utilising technology more in their home?

It’s easy to think that your team will be resistant to new things, particularly if technology is involved, but actually care staff are pretty savvy and used to change. However you can make a huge difference by involving them early on; it’ll save a lot of pain if you can make them part of the decision making process and and get the team committed to making any solutions you decide to implement a success.

Outside of iCare Services, what do you do in your free time?

I’m a volunteer at my local Arts Centre and I am Musical Director of a ladies barbershop chorus so it doesn’t feel as if I have a lot of free time…

You’re about to be stranded on a desert island. What 3 items would you bring?

I’d be very bad at surviving in the wild, so really I’d want to take things to help me escape as soon as possible. Assuming that’s not allowed, perhaps I should take all of the books I’ve not got round to reading, a piano and my running shoes, in the hope I’ll get bored enough to get on with making use of them.

Tell us one thing your colleagues would be surprised to learn about you?

I’m quite a chatty person so I doubt there’s much people haven’t already heard!

“With my previous experience from other care providers as well as in IT and broadcast. I’m lucky to have found something that’s such a good fit.”